Refund Policy

Exchange:

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at sales@vpg-innovation.com with details of the product and the defect. You can send the item you consider defective to:

VPG Innovation: 2A Fisher Street, Port Adelaide, South Australia, 5015.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.